1. Nature of Digital Services

MyEdu provides digital discovery tools, advertising slots, profile claim privileges, and promotional campaign boost services to academic institutions, educators, and enterprise clients. Because digital exposure and placement activations commence immediately upon settlement, all paid transactions are categorized as intangible, consumable digital services.

2. General No-Refund Policy

Unless explicitly provided otherwise in an executed written service contract, all fees and payments made to Briaux IT Solutions for MyEdu services are strictly non-refundable and non-creditable. Once a campaign, job listing boost, or featured institutional placement has gone live, no refunds will be issued for early cancellations or unused duration.

3. Exceptions & Payment Anomalies

Refunds or charge adjustments are only evaluated under the following exceptional technical scenarios:

• Duplicate Debits: If your bank account or card was billed multiple times for a single invoice due to gateway timeouts or technical hiccups on the payment gateway network.
• Failed Activation: If a payment is successfully captured by Razorpay under Briaux IT Solutions, but the digital service or campaign activation completely failed to register in the platform dashboard within 48 hours.

4. Refund Processing Window

Where a duplicate or technical error refund is verified and approved by our accounts department, the reimbursement will be refunded back to the original funding source (credit card, net banking, UPI, or debit card) via the Razorpay gateway. Standard reversal timelines range between 5 to 7 business banking days depending on your issuing bank.

5. Cancellation of Subscription or Sponsorship

You may pause or terminate ongoing campaigns at any time via your self-service institution dashboard. However, cancellation stops upcoming renewal billing only; pro-rata refunds are not granted for remaining hours or days in the active billing cycle.

6. Contacting Support

For billing discrepancies, duplicate debit queries, or payment receipts, please contact our billing desk directly with your Razorpay Payment ID: